PaxIQ provides a 24/7/365 Level 1 help desk for all airline employees. Urgent matters or quick fixes are addressed in real-time on Slack, while more complex errors, that may require partner support, will be handled through the ticketing system.
For Copilot, training is done onsite at the airline’s headquarters. The airline is welcome to have anyone that they feel will benefit participate in any or all aspects of the training. After the training is finished, custom guides will be created for each user - res agent, res supervisor, station agent, station supervisor, accounting, etc.